| 8:15: |
Registration, coffee & networking |
| 8:50: |
Welcome from the Chair
Grant Lowen, Chairman,
Risk Management Association of Australia & Chief Risk Officer, Regional Banking, Commonwealth Bank |
| IDENTITY MANAGEMENT & VALIDATION |
|
| 9:00: |
KEYNOTE:
Verification of proof of identity documents & the Commonwealth law enforcement response to identity crime
- Partnerships between law enforcement, government agencies and the financial sector
- Enhancing national inter-operability of biometric identity security measures
Benjamin McQuillan, National Coordinator -
Identity Security Strike Team, Serious & Organised Crime, Australian Federal Police |
| 9:40: |
Identity fraud & identity management
- Increasing identity fraud detection in your organisation through processes and technology
- Draw links between identity fraud and other crimes
- Implementing customer/consumer education and awareness initiatives
- Adding layers of security to documents and tools you issue
Dr Dale Andrea, Manager, Manager Licensing & Identity Strategy,
Road Safety & Network Access, VicRoads |
|
| 10:20: |
Improving point of sale ID validation & subscription fraud
- Improving ID validation processes for timely and better decision making
- Reducing reliance on automated systems
- Overcoming key subscription fraud issues
- Review experiences across population sub-sets
Brad Scoble, External Fraud Risk Manager,
SingTel Optus |
| 11:00: |
Morning tea |
| 11:20: |
Trends in Risk Management - the 'squashed balloon' effect
- The movement of financial crime across; brands, products, industries and countries
- Understand your data
- Convert your data to knowledge
- Use advanced analytics to turn knowledge into valuable information
Vishal Marria, Head, Financial Service Solutions,
Detica NetReveal |
| CARD FRAUD & AUTHENTICATION |
|
| 12:00: |
Credit card fraud risk prevention
- Understand new security systems to reduce fraud through:
- - Automated fraud decisioning
- - Automated call systems for suspect transactions
- - Customer communication strategies
- Review anti-skimming and anti-counterfeit protections
- Assess the impact EMV will have on fraud
- Overcoming 'card-not-present' issues
Brett Small, Head of Fraud Risk,
National Australia Bank |
| 12:40: |
PANEL SESSION:
Card-not-present transactions
- Improving authentications for CNP transactions
- Recognising and screening suspect transactions
- Educating customers and merchants
- Discuss new global and local trends in CNP threats
Moderator: Caroline Pearce, Head of Fraud, Risk and Compliance,
Australian Payments Clearing Association (APCA)
Panellists: Joseph Vukasovic, Vice President,
Payment System Integrity, APMEA: Australasia, MasterCard Worldwide
Marcel van Rooyen, Manager - Credit Card Fraud Analytics, Financial Crime Management,
Westpac
Abhijit Guha, Senior Manager,
Payments & ATM's, Woolworths |
| 1:10:: |
Lunch |
| INTELLIGENCE SHARING |
|
| 2:00: |
Challenging andprobing perceptions of the fraud profession
Australia
- Probing perceptions of the fraud profession
- Improving interconnectedness between fraud related functions
- Assessing what the above means for those committing fraud
Tom Mcleod, Group Manager, Audit & Compliance,
PaperLinx |
| EXTERNAL THREATS |
|
| 2:40: |
Combating false claims & supplier fraud
- Identifying and monitoring false or irregular claim activity by providers
- Ensuring effective data mining capabilities
- Measuring effectiveness and ROI of investigative processes and pre-emptive actions
- Combating electronic claims; collusion
- Educating and creating fraud risk awareness amongst staff and members
Keith Joyce, Benefits Risk Manager,
Medibank Private |
| 3:20: |
Afternoon tea |
| 3:40: |
Addressing external fraud in the superannuation & life insurance industry
- Proof of identity and identity crime: Challenges for business
- Fraud risks in SMSFs and super redemption
- Industry / regulator engagement and cooperation: Lessons to learn from banking
- Developing a capability maturity model for external fraud in life and super
- Coping with emerging risks
- Tying it all together: Implications for ERM frameworks
Paul Curwell, Manager - Risk Management,
Tower Australia |
| IMPROVING BUSINESS OUTCOMES |
|
| 4:20: |
Revenue Assurance & fraud
- Integrating and linking fraud with revenue assurance controls
- Ensuring fraud detection focuses on protecting customers
- Minimising leakage for subscription based and corporate customer focused services
- Learning from shared risks in a virtual operator environments
Glenn Hovey, Manager, Revenue Assurance,
Macquarie Telecom |
| 5:05: |
Day one closing remarks from the Chair |
Sponsors
