Fraud Risk Management >> Speaker Profiles

Brett Small, Head of Fraud Risk,
National Australia Bank

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Mr. Brett Smalljoined the National Australia Bank in 2005 and was appointed as Head of Fraud Risk in 2006. Brett’s role is to create and deliver on the institutions fraud strategies in the areas of, card fraud, lending fraud, eFraud and cheque fraud.

Ensuring that a robust and clear fraud risk framework is in place;
Seek out new methods of fraud prevention, detection, recovery and education and embed them in all future strategies;
Foster an open and collaborative approach to fraud risk management within the Financial Services industry;
Ensure that all technological solutions are maximised and seek out new and emerging technologies that can assist in reducing operational risk.

Prior to joining the Bank, Brett was working with Ernst & Young and KPMG in their Advisory, Risk and Data Analytics consulting groups

Caroline Pearce – Head of Fraud, Risk and Compliance,
Australian Payments Clearing Association.

Read More...: Caroline has been with APCA for 4 years during which time she has been primarily responsible for managing members’ compliance with APCA’s standards. Her major focus has been on the security of the ATM and EFTPOS networks including security standards for PIN entry devices, PIN protection throughout the network and key management. She has also been responsible for the APCA Fraud Committee that provides a forum for members to come together to discuss important issues in payments fraud and identify suitable opportunities for industry collaboration.

Prior to joining APCA, Caroline spent many years consulting in information security in Europe, Asia and Australia, with a particular focus on PKI, key management and user authentication. She originally graduated in Pure Maths with Philosophy and recently completed a Masters of International Studies.

Gary Gill, Partner
KPMG Forensic

Read More...: Gary Gill is the national leader of KPMG Forensic, based in Sydney, and is experienced in the prevention, detection and investigation of financial crime.

Gary’s experience in the forensic practice spans more than thirteen years, including investigations into major financial statement frauds involving collusion among senior management, investigation of fraud and corruption in Australia, Canada, Asia and Eastern Europe, and a variety of financial crime risk management and anti-money laundering advisory engagements. Gary serves a number of clients in the financial services sector and is a regular speaker at seminars and conferences on matters relating to financial crime.

Glenn Hovey, Revenue Assurance Manager,
Macquarie Telecom

Read More...: Glenn Hovey recently returned to Australia after working in the UK telecoms sector for the last 6 years. During this time, he worked in the Revenue Assurance field with a strong Customer and Revenue focus. He held positions from analyst and consultant in the “order to cash” domain through to management and leadership in a company assuring £9.2 billion revenue and 250 million customers worldwide.

His current role as Revenue Assurance Manager in Macquarie Telecom has the focus of assuring the integrity of existing and future margins in Macquarie Telecom’s complex but dynamic lines of business - mobile, fixed line, data and hosting. This includes mitigation of both intentional and unintentional risks with a prioritisation based on materiality and the customer experience.

Guy Underwood,
RISQ Group

Read More...: Guy Underwood, Chief Executive Officer and founder of RISQ Group, has extensive experience in fraud risk management, fraud response and employment screening in both the public and private sector. Guy was previously Director of Fraud and Investigations at PricewaterhouseCoopers, responsible for providing fraud-related advice to organisations in Australia and throughout Asia. Guy is an Associate Fellow of the Risk Management Institute of Australasia, a Certified Fraud Examiner and a Certified Practicing Risk Manager. Guy holds a Master of Risk Management, a Graduate Diploma in Criminology, Diploma in Fraud Control (Investigations) and a Diploma in Fraud Control (Prevention and Detection).

Joseph Vukasovic,
MasterCard

Read More...: Joseph has more than 15 years experience in the fields of investigations, risk management and fraud prevention. Joseph is the Vice President of Payment System Integrity for MasterCard and has regional responsibility for compliance and risk audit functions. Joseph has tertiary qualifications in Economic Geography, Risk Management, Intelligence, and is the recipient of the 2004 Michael O’Brien Fellowship.

Keith Joyce, Benefits Risk Manager,
Medibank Private

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Service Industries i.e. Public Health (10 years), Health insurance (16 years), Chartered (5 years), Lecturer (5 years)
Experience : Finance Director/CFO, Auditor, fraud, major building projects
Involvement in Introduction of Casemix into Public Health

Paul Curwell, Manager - Risk Management,
Tower Australia

Read More...: As Manager – Risk Management at TOWER Australia, Paul’s responsibilities include new & emerging and operational risk. Prior to joining TOWER Australia in September 2009, Paul worked as a consultant specialising in risk, fraud and security with top tier firm Booz & Company (formerly Booz Allen Hamilton). Paul’s experience at Booz & Company included advising the Malaysian Government and private industry on all aspects of security, safety and risk for country’s principal economic development zone (Iskandar Malaysia); providing strategic planning support and due diligence for airports and sovereign wealth funds; and helping Australia’s banks and federal law enforcement understand emerging trends in external banking fraud. Paul also advised the Department of Human Services on identity crime for the Howard Government’s ‘Access Card’, and prior to joining Booz & Company led a review of identity fraud at Centrelink. Paul was the primary author of the chapter on “Intellectual Property and Proprietary Information Protection” for the Security Risk Management Body of Knowledge (SRMBOK). From late 2005-2007, Paul was National Chair of the Risk Management Institution of Australasia Security Special Interest Group. Paul holds qualifications in security risk management and fraud investigation, is a graduate of The University of Queensland Business School, and is a Certified Information Systems Security Professional.

Russell Mills, National Fraud & Investigations Manager - Legal & Compliance - Australian Operations,
QBE Australia

Read More...: Russell Mills is the National Fraud and Investigations Manager for QBE Insurance, Australia’s largest international insurance group and one of the top 25 insurance groups in the world.

Russell has twenty years experience in the review, analysis and investigation of civil claims and criminal cases, and has provided an investigative function on thousands of claims in relation to suspect and fraudulent activity.

In his current role, Russell establishes and manages teams of Claims Management, IT Security, Internal Audit, and Senior Risk Management on a national level to investigate and respond to fraudulent claims.

Russell manages a panel of in excess of 1,000 investigators contracted to perform investigations management. He manages the overall regulation and control of the investigation processes, together with managing licensing and compliance issues, and implementing and delivering training.

Russell has presented at over 20 key international and national conventions, seminars and corporate events within Australia, California (USA), Telford (UK) and Pretoria (South Africa), and has been invited as a guest lecturer at fraud courses at the University of California (Riverside).

Russell has a Master of Science and a Graduate Diploma of Fraud Investigation.

Stephen McCombie, Lecturer,
Centre for Policing, Intelligence and Counter Terrorism, Macquarie University

Read More...: Stephen’s current research interests are in computer forensics and cybercrime, having published a number of papers on these topics. He has a Masters of Information Technology (Deakin), a Graduate Diploma Computing (Deakin) and a Bachelor of Arts – Political Science (Macquarie). He is currently a PhD candidate in Computer Science at Macquarie and his thesis topic is “Trans-national Organised Cybercrime”. This work draws on his background in both the security and computing fields. Stephen was formerly the founder and manager of the National Australia Bank’s Computer Emergency Response Team (nabCERT). In 2009 nabCERT won AusCERT's Annual Award for Organisational Excellence in Information Security. He held similar roles at IBM and Westpac Bank and worked in corporate security at Qantas as an investigator. Stephen prior to working in the IT industry spent 14 years in the NSW Police as a Detective and was instrumental in the establishment of their computer crime investigation team. He also served as a soldier in the Australian Regular Army. He is a currently a Certified Information System Security Professional (CISSP), a Certified Fraud Examiner (CFE) and an Information Systems Security Management Professional (ISSMP).

Tim Kitching, Head of Risk and Compliance Advice - Marketing and Insurance Risk Management,
MLC and NAB Wealth

Read More...: Tim Kitching is currently the Head of Risk and Compliance for Advice and Marketing with MLC and nabWealth, the wealth management arm of the National Australia Bank. He has held management positions in both the public and private sectors, has led teams in business, law enforcement and emergency management.

Tim has a proven track record within the field of Risk Management across a range of industries and sees striking similarities between what are usually seen as very different areas.

Tim is waiting for the South Sydney Football Club to win a premiership, the Waratahs to win more than once in a row and his children to stop asking WHY.

Leanne Vale- Senior Manager Financial Crimes
Dip Fin, Grad Dip Bus, CFE, MBA
Abacus Australian Mutuals

Read More...: Leanne is the Senior Manager Financial Crimes for Abacus Australian Mutuals. Abacus Australian Mutuals is the industry association for credit unions, mutual building societies and friendly societies representing 140 member institutions with total assets of $70 billion and more than 6 million members.
Prior to joining Abacus (formerly Credit Union Industry Association) in 2003, Leanne held senior fraud management roles within major and regional banks within Australia. In addition, she has successfully enjoyed senior roles within mutual building societies and credit unions working in regulatory compliance, audit and fraud management roles.
Leanne’s fraud detection, prevention and investigation experience spans some 20 years including experience developing financial crime strategies for financial service providers including authoring training. She is also a former sworn Australian Federal Police officer. Abacus Financial Crimes team under her leadership work closely with AFP, Australian High Tech Crime Operations and local law enforcement on all aspects of combating and detecting technology enabled crime and raising awareness through various public and private sector partnerships.
Leanne’s expertise in financial crimes spans ecommerce, lending, payments and a vast range of financial services products and channels. She is the author and subject matter expert on the fraud training product suite for Abacus.
In 2007, Leanne was appointed as the project leader and manager for AML/CTF (Anti-Money Laundering/Counter Terrorist Financing) for Abacus, leading the transition of regulatory change and governance components for mutuals across Australia working with legal and public affairs teams, Abacus members and the regulator Austrac.
The work of Leanne and her team with mutuals to realise the synergy of combining defensive anti-financial crime strategies with the legislative and many complex operational fundamentals of the AML/CTF legislation has been an important cornerstone piece of work for the industry.
Leanne holds a Dip Finance, Grad Dip and Masters Business Administration (MBA) and is a qualified Certified Fraud Examiner (CFE). Leanne is the Abacus key industry representative on APCA Fraud Committee, BPay Fraud Committee and the Australasian Card Risk Council and a number of other key working groups tasked with both strategic and operational anti fraud practice formation across industry.

Scott Casey, Strategic Fraud Analyst,
Greater Building Society

Read More...: Major Responsibilities:
MANAGEMENT
Ensuring ongoing efficient and effective analysis of fraud and Account Control matters, through re-active and pro-active forecasting for the implementation of Corporate Risk & Strategy (CR&S) management policies and procedures in a timely manner in accordance with the relevant legislative requirements and identified risk exposures.

Reviewing and monitoring industry fraud trends, with specific attention to the operational areas of transactional services (debit/credit card facilities and cheques operations), and general loan portfolio analysis and ensuring identified fraud risk management strategies are appropriate to the organisation and its potential exposures.

Overseeing the effective utilisation of internal and external software applications and related technologies to provide value added solutions and recommendations, for risk containment or revenue enhancement, giving consideration to commercial and fraud risk management guidelines of the organisation.

Undertaking investigation, collation, assessment and internal and external reporting of all fraudulent activities to ensure they are conducted in a timely manner in accordance with industry standards and related guidelines.

Reporting all fraud related processes to ascertain the adequacy of internal controls against related exposures, providing practical value added solutions in accordance with the strategic context of the goals and objectives of CR&S to maintain agreed control measures.
Enquiring and report on internal fraud methods and compromises.
ADVICE/COMMUNICATION

Maintaining the organisation’s awareness of significant fraud risk profiles to ensure management and staff are suitably equipped to proactively address the growing complexity of such related risks across the organisation’s operations.

Providing professional liaison with external stakeholders such as other credit providers, mortgage insurers, enforcement agencies and any other related regulatory authorities as required.
Participating and contributing to operational and strategic managerial decisions on fraud and risk management matters.